We want booking a taxi to be straightforward and fair. This page explains how bookings work. The specific details for your journey, including any waiting time allowance, cancellation charge and payment arrangements, are confirmed to you in writing when we confirm your booking.
How a booking is confirmed
- You send an enquiry with your journey details.
- We reply with the vehicle and fare.
- You confirm, and we confirm the booking back to you by WhatsApp or phone.
Until step 3, no booking is in place.
Airport pickups and waiting time
For airport pickups, we plan around your flight’s scheduled arrival. Collecting baggage and clearing the terminal takes time, and we take this into account. The waiting time included in your fare is stated in your booking confirmation. If you expect to be delayed inside the terminal, please message us.
Flight or train delays
Please tell us about delays as soon as you know. Sharing your flight number when you book helps us plan. We will do our best to adjust the pickup, subject to availability. If a long delay means we cannot cover the new time, we will tell you as early as possible.
Changes to your booking
To change the date, time, pickup point, destination or vehicle, contact us on +91 87938 17136 as early as you can. Changes are subject to availability and may change the fare.
Cancellations
Please cancel as early as possible by phone or WhatsApp so the vehicle can be offered to someone else. Any cancellation charge that applies to your booking, for example for late cancellations or no-shows, is stated in your booking confirmation. If we need to cancel for reasons on our side, we will tell you as soon as possible and help you find an alternative.
Payment
Payment method and timing are agreed when your booking is confirmed.
Contact
For any booking question, call or WhatsApp +91 87938 17136.